APA (7th ed.) Citation

Gannon-Leary, P., & McCarthy, M. D. (2010). Customer care: A training manual for library staff. Chandos Pub.

Chicago Style (17th ed.) Citation

Gannon-Leary, Pat, and Michael D. McCarthy. Customer Care: A Training Manual for Library Staff. Oxford: Chandos Pub, 2010.

MLA (9th ed.) Citation

Gannon-Leary, Pat, and Michael D. McCarthy. Customer Care: A Training Manual for Library Staff. Chandos Pub, 2010.