Davenport, T. H. Know what your customers want before they do. Harvard Business Review.
Citazione stile Chigago Style (17a edizione)Davenport, Thomas H. "Know What Your Customers Want Before They Do." Harvard Business Review .
Citatione MLA (9a ed.)Davenport, Thomas H. "Know What Your Customers Want Before They Do." Harvard Business Review, .
Attenzione: Queste citazioni potrebbero non essere precise al 100%.