Purkey, W. W., Schmidt, J. J., & Novak, J. M. (2010). From conflict to conciliation: How to defuse difficult situations. Corwin.
Chicago (17e ed.) BronvermeldingPurkey, William W., John J. Schmidt, en John M. Novak. From Conflict to Conciliation: How to Defuse Difficult Situations. Thousand Oaks, Calif: Corwin, 2010.
MLA (9e ed.) BronvermeldingPurkey, William W., et al. From Conflict to Conciliation: How to Defuse Difficult Situations. Corwin, 2010.
Let op: Deze citaties zijn niet altijd 100% accuraat.