Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.
Citação norma ChicagoPolsky, Lawrence, and Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.
Citação norma MLAPolsky, Lawrence, and Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.