Citazione Stile APA (7a Edizione)

Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.

Citazione stile Chigago Style (17a edizione)

Polsky, Lawrence, e Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.

Citatione MLA (9a ed.)

Polsky, Lawrence, e Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.