Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.
Čikaški stil citiranja (17. izdanje)Polsky, Lawrence, i Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.
MLA način citiranja (9. izdanje)Polsky, Lawrence, i Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.
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