Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.
Lua i Stíl Chicago (17ú heag.)Polsky, Lawrence, agus Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.
Lua MLA (9ú heag.)Polsky, Lawrence, agus Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.