Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.
Παραπομπή σε μορφή Chicago (17η εκδ.)Polsky, Lawrence, και Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.
Παραπομπή σε μορφή MLA (9th εκδ.)Polsky, Lawrence, και Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.