Cita APA (7th ed.)

Polsky, L., & Gerschel, A. (2011). Perfect phrases for conflict resolution: Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. McGraw Hill.

Cita Chicago (17th ed.)

Polsky, Lawrence, i Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. New York: McGraw Hill, 2011.

Cita MLA (9th ed.)

Polsky, Lawrence, i Antoine Gerschel. Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Productive and Efficient Work Environment. McGraw Hill, 2011.