Lovelock, C. H. (1996). Services marketing (3rd ed.). Prentice-Hall.
Chicagoスタイル(17版)引用形式Lovelock, Christopher H. Services Marketing. 3rd ed. Upper Saddle River, N.J: Prentice-Hall, 1996.
MLA(9版)引用形式Lovelock, Christopher H. Services Marketing. 3rd ed. Prentice-Hall, 1996.
警告: この引用は必ずしも正確ではありません.