Citace podle APA (7th ed.)

Chang, C. M. (2010). Service systems management and engineering: Creating strategic differentiation and operational excellence. John Wiley & Sons.

Citace podle Chicago (17th ed.)

Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Hoboken, N.J: John Wiley & Sons, 2010.

Citace podle MLA (9th ed.)

Chang, C. M. Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. John Wiley & Sons, 2010.

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