McConnon, S., & McConnon, M. (2010). Managing conflict in the workplace: How to develop trust and understanding and manage disagreements (4th ed.). How to Books.
芝加哥风格引文McConnon, Shay, 与 Margaret McConnon. Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements. 4th ed. United Kingdom: How to Books, 2010.
MLA引文McConnon, Shay, 与 Margaret McConnon. Managing Conflict in the Workplace: How to Develop Trust and Understanding and Manage Disagreements. 4th ed. How to Books, 2010.
警告：这些引文格式不一定是100％准确.