Page, S. (2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. American Management Association.
Citação do estilo Chicago (17ª ed.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. New York: American Management Association, 2010.
Citação MLA (9ª ed.)Page, Susan. The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. American Management Association, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.