APA-referens (7:e uppl.)

Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.

Chicago-referens (17:e uppl.)

Lovelock, Christopher, och Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.

MLA-referens (9:e uppl.)

Lovelock, Christopher, och Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.