Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.
Цитирование в стиле Чикаго (17-е изд.)Lovelock, Christopher, и Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.
Цитирование MLA (9-е изд.)Lovelock, Christopher, и Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.