APA (7e ed.) Bronvermelding

Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.

Chicago (17e ed.) Bronvermelding

Lovelock, Christopher, en Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.

MLA (9e ed.) Bronvermelding

Lovelock, Christopher, en Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.