Citazione Stile APA (7a Edizione)

Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, e Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.

Citatione MLA (9a ed.)

Lovelock, Christopher, e Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.