Style de citation APA (7e éd.)

Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.

Style de citation Chicago (17e éd.)

Lovelock, Christopher, et Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.

Style de citation MLA (9e éd.)

Lovelock, Christopher, et Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.