Lovelock, C., & Wright, L. (2002). Principles of service marketing and management (2nd ed.). Prentice-Hall.
Dyfyniad Arddull ChicagoLovelock, Christopher, and Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Upper Saddle River, N.J: Prentice-Hall, 2002.
Dyfyniad MLALovelock, Christopher, and Lauren Wright. Principles of Service Marketing and Management. 2nd ed. Prentice-Hall, 2002.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.