APA (7th ed.) Citation

Antonsen, A. C., & Cabanalan, A. D. (2011). Study on the complaints handling procedures employed in selected hotels in Metro Manila. UP Asian Institute of Tourism.

Chicago Style (17th ed.) Citation

Antonsen, Arvin C., and Arnold D. Cabanalan. Study on the Complaints Handling Procedures Employed in Selected Hotels in Metro Manila. Quezon City: UP Asian Institute of Tourism, 2011.

MLA (9th ed.) Citation

Antonsen, Arvin C., and Arnold D. Cabanalan. Study on the Complaints Handling Procedures Employed in Selected Hotels in Metro Manila. UP Asian Institute of Tourism, 2011.