Customer-focused transit a synthesis of transit practice - Potts, John F.; United States. Federal Transit Administration; Transit Cooperative Research Program; Transit Development Corporation; National Research Council (U.S.). Transportation Research Board; DMP Group, Inc. (Washington, D.C. National Academy Press, 2002)
At head of title: Transit Cooperative Research Program.
"Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
"Transportation Research Board, National Research Council."
Includes bibliographical references (p. 28).
Keywords: Local transit -- Customer services; Customer services