APA (7th ed.) Citation

Potts, J. F. (2002). Customer-focused transit: A synthesis of transit practice. National Academy Press.

Chicago Style (17th ed.) Citation

Potts, John F. Customer-focused Transit: A Synthesis of Transit Practice. Washington, D.C: National Academy Press, 2002.

MLA (9th ed.) Citation

Potts, John F. Customer-focused Transit: A Synthesis of Transit Practice. National Academy Press, 2002.