Cita APA (7th ed.)

Potts, J. F. (2002). Customer-focused transit: A synthesis of transit practice. National Academy Press.

Cita Chicago (17th ed.)

Potts, John F. Customer-focused Transit: A Synthesis of Transit Practice. Washington, D.C: National Academy Press, 2002.

Cita MLA (9th ed.)

Potts, John F. Customer-focused Transit: A Synthesis of Transit Practice. National Academy Press, 2002.