A handbook for measuring customer satisfaction and service quality

A handbook for measuring customer satisfaction and service quality

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Bibliografische gegevens
Coauteurs: Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program
Formaat: Boek
Taal:English
Gepubliceerd in: Washington, D.C. National Academy Press 1999.
Reeks:Report (Transit Cooperative Research Program) 47.
Onderwerpen:
Local transit > Ridership > United States.
Transportation and state > United States.