A handbook for measuring customer satisfaction and service quality - Morpace International; Cambridge Systematics; National Research Council (U.S.). Transportation Research Board; Transit Development Corporation; Transit Cooperative Research Program (Washington, D.C. National Academy Press, 1999)
"Transportation Research Board, National Research Council."
"Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
Keywords: Local transit -- Ridership -- United States; Transportation and state -- United States