A handbook for measuring customer satisfaction and service quality

A handbook for measuring customer satisfaction and service quality

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Korporace: Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program
Médium: Kniha
Jazyk:English
Vydáno: Washington, D.C. National Academy Press 1999.
Edice:Report (Transit Cooperative Research Program) 47.
Témata:
Local transit > Ridership > United States.
Transportation and state > United States.