A handbook for measuring customer satisfaction and service quality

A handbook for measuring customer satisfaction and service quality

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Detalles Bibliográficos
Autores Corporativos: Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program
Formato: Libro
Lenguaje:English
Publicado: Washington, D.C. National Academy Press 1999.
Colección:Report (Transit Cooperative Research Program) 47.
Materias:
Local transit > Ridership > United States.
Transportation and state > United States.