توثيق جمعية علم النفس الأمريكية APA (الطبعة السابعة)

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, & Transit Cooperative Research Program. (1999). A handbook for measuring customer satisfaction and service quality. National Academy Press.

توثيق أسلوب شيكاغو (الطبعة السابعة عشر)

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, و Transit Cooperative Research Program. A Handbook for Measuring Customer Satisfaction and Service Quality. Washington, D.C: National Academy Press, 1999.

توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)

Morpace International, et al. A Handbook for Measuring Customer Satisfaction and Service Quality. National Academy Press, 1999.