APA (7th ed.) Citation

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, & Transit Cooperative Research Program. (1999). A handbook for measuring customer satisfaction and service quality. National Academy Press.

Chicago Style (17th ed.) Citation

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, and Transit Cooperative Research Program. A Handbook for Measuring Customer Satisfaction and Service Quality. Washington, D.C: National Academy Press, 1999.

MLA (9th ed.) Citation

Morpace International, et al. A Handbook for Measuring Customer Satisfaction and Service Quality. National Academy Press, 1999.