Cita APA (7th ed.)

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, & Transit Cooperative Research Program. (1999). A handbook for measuring customer satisfaction and service quality. National Academy Press.

Cita Chicago (17th ed.)

Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, i Transit Cooperative Research Program. A Handbook for Measuring Customer Satisfaction and Service Quality. Washington, D.C: National Academy Press, 1999.

Cita MLA (9th ed.)

Morpace International, et al. A Handbook for Measuring Customer Satisfaction and Service Quality. National Academy Press, 1999.