Who ya gonna call? [technical support].
Under the modest rubric of customer service, tech supporters sit on the other end of the phone, guiding panicky computer users-including their companies' own employees-through the inevitable pitfalls of their wares. Without them, all the revolutionary technology being deployed every day would s...
| Publicado en: | IEEE spectrum 40, 1 (2003). |
|---|---|
| Autor principal: | |
| Formato: | Artículo |
| Lenguaje: | English |
| Materias: |