APA (7th ed.) Citation

Falk, T. The service-quality-satisfaction link revisited: Exploring asymmetries and dynamics. Journal of the academy of marketing science.

Chicago Style (17th ed.) Citation

Falk, Tomas. "The Service-quality-satisfaction Link Revisited: Exploring Asymmetries and Dynamics." Journal of the Academy of Marketing Science .

MLA (9th ed.) Citation

Falk, Tomas. "The Service-quality-satisfaction Link Revisited: Exploring Asymmetries and Dynamics." Journal of the Academy of Marketing Science, .

Warning: These citations may not always be 100% accurate.