APA način citiranja (7. izdanje)

Heizer, J. H., & Nathan, J. (1998). Cases in total quality management: Manufacturing and services. South-Western College Pub.

Čikaški stil citiranja (17. izdanje)

Heizer, Jay H., i Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. Cincinnati, Ohio: South-Western College Pub, 1998.

MLA način citiranja (9. izdanje)

Heizer, Jay H., i Jay Nathan. Cases in Total Quality Management: Manufacturing and Services. South-Western College Pub, 1998.