Interpersonal communication competence and contexts - Lane, Shelley D. (Boston Allyn & Bacon, 2010)
Basics of competent communication -- Introduction to interpersonal communication -- Perception and communication -- The self-concept and communication -- Emotion and communication -- Creating competent messages -- Verbal communication -- Nonverbal communication -- Conversation and communication style -- Listening and confirming responses -- Communication competency in relationships -- Disconfirming communication and setting boundaries -- Interpersonal relationships -- Interpersonal conflict.
Keywords: Interpersonal communication