Managing customer services human resource practices, quit rates, and sales growth.

Managing customer services human resource practices, quit rates, and sales growth.

Библиографические подробности
Опубликовано в::Academy of management journal V. 45, 1--6 (2002).
Главный автор: Batt, Rosemary
Формат: Статья
Язык:English
Предметы:
Human resources.
Turnover.
Organization theory.
Customer services.