APA (7th ed.) Citation

Batt, R. Managing customer services: Human resource practices, quit rates, and sales growth. Academy of management journal.

Chicago Style (17th ed.) Citation

Batt, Rosemary. "Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth." Academy of Management Journal .

MLA (9th ed.) Citation

Batt, Rosemary. "Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth." Academy of Management Journal, .

Warning: These citations may not always be 100% accurate.