Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

書目詳細資料
主要作者: Blackshaw, Pete
格式: 圖書
語言:English
出版: New York Doubleday c2008.
主題:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.