Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Detalhes bibliográficos
Autor principal: Blackshaw, Pete
Formato: Livro
Idioma:English
Publicado em: New York Doubleday c2008.
Assuntos:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.