Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Bibliografski detalji
Glavni autor: Blackshaw, Pete
Format: Knjiga
Jezik:English
Izdano: New York Doubleday c2008.
Teme:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.