Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

מידע ביבליוגרפי
מחבר ראשי: Blackshaw, Pete
פורמט: ספר
שפה:English
יצא לאור: New York Doubleday c2008.
נושאים:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.