Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Détails bibliographiques
Auteur principal: Blackshaw, Pete
Format: Livre
Langue:English
Publié: New York Doubleday c2008.
Sujets:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.