Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Bibliografiset tiedot
Päätekijä: Blackshaw, Pete
Aineistotyyppi: Kirja
Kieli:English
Julkaistu: New York Doubleday c2008.
Aiheet:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.