Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Bibliografiske detaljer
Hovedforfatter: Blackshaw, Pete
Format: Bog
Sprog:English
Udgivet: New York Doubleday c2008.
Fag:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.