Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Manylion Llyfryddiaeth
Prif Awdur: Blackshaw, Pete
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: New York Doubleday c2008.
Pynciau:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.