Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Podrobná bibliografie
Hlavní autor: Blackshaw, Pete
Médium: Kniha
Jazyk:English
Vydáno: New York Doubleday c2008.
Témata:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.