Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Dades bibliogràfiques
Autor principal: Blackshaw, Pete
Format: Llibre
Idioma:English
Publicat: New York Doubleday c2008.
Matèries:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.