APA (7th ed.) Citation

Blackshaw, P. (2008). Satisfied customers tell three friends, angry customers tell 3,000: Running a business in today's consumer driven world. Doubleday.

Chicago Style (17th ed.) Citation

Blackshaw, Pete. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer Driven World. New York: Doubleday, 2008.

MLA (9th ed.) Citation

Blackshaw, Pete. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer Driven World. Doubleday, 2008.