APA (7th ed.) Citation

Denton, D. K. (1991). Horizontal management: Beyond total customer satisfaction. Lexington Books.

Chicago Style (17th ed.) Citation

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. New York: Lexington Books, 1991.

MLA (9th ed.) Citation

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. Lexington Books, 1991.

Warning: These citations may not always be 100% accurate.