Cita APA (7th ed.)

Denton, D. K. (1991). Horizontal management: Beyond total customer satisfaction. Lexington Books.

Cita Chicago (17th ed.)

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. New York: Lexington Books, 1991.

Cita MLA (9th ed.)

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. Lexington Books, 1991.