APA-referens (7:e uppl.)

Scannell, E. E., & Rickenbacher, C. A. (2010). The big book of people skills games: [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service]. McGraw-Hill.

Chicago-referens (17:e uppl.)

Scannell, Edward E., och Colleen A. Rickenbacher. The Big Book of People Skills Games: [quick, Effective Activities for Making Great Impressions, Boosting Problem-solving Skills, and Improving Customer Service]. New York: McGraw-Hill, 2010.

MLA-referens (9:e uppl.)

Scannell, Edward E., och Colleen A. Rickenbacher. The Big Book of People Skills Games: [quick, Effective Activities for Making Great Impressions, Boosting Problem-solving Skills, and Improving Customer Service]. McGraw-Hill, 2010.