APA (7th ed.) Citation

Scannell, E. E., & Rickenbacher, C. A. (2010). The big book of people skills games: [quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service]. McGraw-Hill.

Chicago Style (17th ed.) Citation

Scannell, Edward E., and Colleen A. Rickenbacher. The Big Book of People Skills Games: [quick, Effective Activities for Making Great Impressions, Boosting Problem-solving Skills, and Improving Customer Service]. New York: McGraw-Hill, 2010.

MLA (9th ed.) Citation

Scannell, Edward E., and Colleen A. Rickenbacher. The Big Book of People Skills Games: [quick, Effective Activities for Making Great Impressions, Boosting Problem-solving Skills, and Improving Customer Service]. McGraw-Hill, 2010.