APA (7th ed.) Citation

Bergevin, R. (2010). Call centers for dummies (2nd ed.). Wiley.

Chicago Style (17th ed.) Citation

Bergevin, Real. Call Centers for Dummies. 2nd ed. Mississauga, Ont: Wiley, 2010.

MLA (9th ed.) Citation

Bergevin, Real. Call Centers for Dummies. 2nd ed. Wiley, 2010.

Warning: These citations may not always be 100% accurate.