APA (7th ed.) Citation

Kerry, P. (2005). Crucial confrontations: Tools for resolving broken promises, violated expectations and bad behavior. McGraw-Hill.

Chicago Style (17th ed.) Citation

Kerry, Patterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior. New York: McGraw-Hill, 2005.

MLA (9th ed.) Citation

Kerry, Patterson. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior. McGraw-Hill, 2005.

Warning: These citations may not always be 100% accurate.