Service provider hostility and service quality.

Service provider hostility and service quality.

Bibliografski detalji
Izdano u:Academy of management journal V. 47, 1, 4-6 (2004).
Glavni autor: Doucet, Lorna
Format: Članak
Jezik:English
Teme:
Customer services.
Customer satisfaction.
Quality of service.
Interpersonal communication.