Cita APA (7th ed.)

Goetsch, D. L., & Davis, S. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Prentice Hall/Pearson.

Cita Chicago (17th ed.)

Goetsch, David L., i Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 6th ed. Upper Saddle River, N.J: Prentice Hall/Pearson, 2010.

Cita MLA (9th ed.)

Goetsch, David L., i Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality. 6th ed. Prentice Hall/Pearson, 2010.